Pre Requisites of MB-230 Exam

A fundamental condition for the course is that you have some basic knowledge of Microsoft Office. In addition, the student should be able to use a computer or laptop and access the Internet. Furthermore, a fundamental understanding of Microsoft Dynamics 365 is critical.

Candidates must have MB-230 exam dumps in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service-level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice , and Omnichannel for Customer Service, among other skills. A comprehensive awareness of the customer service application's role in the Dynamics 365 suite of applications, MB-230 dumps as well as a fundamental comprehension of solution design and quality assurance, should be among the functional consultant's skills.

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